Privacy policy

Effective from April 1, 2022

LBH Advanced BioServices AB, organization number 556904-7870, hereafter referred to as “we”, “our”, or “BioServices”, are responsible for the processing of personal data in accordance with the principles described on this page. BioServices is the data controller for the processing of personal data that occurs, among other things, when we provide services and/or products within laboratory diagnostics and during visits to the website

In this privacy policy, we explain when and how personal data is processed, on what legal basis the processing occurs, and how we view the storage and protection of this data.

When processing of personal data occurs

In order for you to use our website, purchase our services and/or products within medical technology, or contact us, we need to process personal data about you.

BioServices collects and processes personal data about you when you visit our website, register your CV with us, enter into an agreement with us concerning the services and products we deliver, or otherwise contact us. The information is collected with the aim of being able to complete and fulfill agreements and for us to be able to provide services, offers, and information.

We may also in some cases collect and update existing address information via third-party address updating services.

Which personal data is processed

For you as a website visitor

BioServices collects information when you visit our website. We do this to understand how the website is used and to improve content and appearance. The information collected is primarily non-identifying information of the type that browsers normally send out when a website is visited. Your IP address is in some cases considered personal identifiable information that we process in order to review the usage of our services.

Data processed includes:

  • Browser type
  • Operating system type
  • IP address
  • Language preference
  • Referring website
  • Time of visit

If you use forms on the website to contact us or subscribe to our newsletter, we additionally need to process:

  • Name
  • Email address and/or telephone number
  • Your activity on our website

For you as a customer

BioServices processes information about you as a customer to be able to fulfill entered agreements, enable delivery, and maintain communication.

The data processed includes:

  • Customer number
  • Company name
  • Organization number
  • Address
  • Telephone number
  • Email address
  • Which quotes, contracts, and products you are connected to
  • Issued invoices and payment status on these

Typically, we have several contact persons with you as a customer. Data on these contact persons are also processed:

  • Name
  • Position/title
  • Email address
  • Telephone number
  • Address
  • Which reports the person is a recipient of

Legal grounds for processing your personal data

BioServices bases the processing of your personal data on a number of legal grounds.

Performance of purchase

We process your personal data to be able to enter into and fulfill our obligations in a contract. For example, to be able to invoice and communicate. We also process your personal data to be able to follow up on business and contracts.

Interest balancing

In some cases, we perform processing of your personal data based on a balancing of interests. For example, to be able to contact you with offers, carry out sales activities, and follow up after a completed purchase.

Legal obligation

In some cases, BioServices has a legal obligation to process your personal data. This applies, for example, to being able to fulfill legal requirements according to the accounting law (1999:1078).


In exceptional cases, BioServices processes your personal data after consent. An example of this is when you contact us through a contact form on our website.

Who can access your personal data

Your personal data will be processed by BioServices. In addition to this, your personal data may be shared with trusted third parties who process personal data on our behalf. These companies then act as data processors.

For example, your personal data is processed by data processors who carry out our billing and auditing and by IT and system suppliers who provide technical infrastructure or other technical services.

BioServices with our suppliers and partners primarily process your personal data within the EU/EEA. If your personal data is processed outside the EU/EEA, BioServices will ensure that such transfer and processing occur in a secure manner and in accordance with applicable law.

How we protect your personal data

BioServices continuously takes security measures to continuously protect your personal data. We protect databases and internal systems with firewalls, passwords, and where applicable, two-factor authentication.

Only a few users have direct access to the databases and we monitor internal systems for signs of intrusion attempts and similar.

How long we store your data

The basic setting is that BioServices will never save your personal data longer than necessary to fulfill the purposes specified in this privacy policy. The exception is if we need to save the data longer to comply with other legal requirements or to protect our legal interests, for example, if there is an ongoing legal process.

Your rights

You as a registered individual have, under certain conditions, the right to request deletion or correction of your data. You also have the right to object to BioServices’ processing and withdraw a given consent. To contact us about your rights, use the simplest one of the contact options on our website.

Changes in the Privacy Policy

BioServices may change the privacy policy at any time and will provide reasonable notice when a change is imminent.


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